I'm trying to setup Ruby and some gems on a clean WinXP SP2 box, and I can't install win32-service: c:\dev>gem install win32-service Building native extensions. This could take a while... ERROR: While executing gem ... (RuntimeError) ERROR: Failed to build gem native extension. Gem files will remain installed in c:/ruby/lib/ruby/gems/1.8/gems/win32-service-0.5.2 for inspection. Results logged to c:/ruby/lib/ruby/gems/1.8/gems/win32-service-0.5.2/gem_make.out The gem_make.out file is actually just empty, so no help there. I initially discovered this trying to install mongrel 0.13.3 (win32), and saw that it was dying when it had to install win32-service as a dependency. i tried removing the win32-service.gem file from the gems cache directory (as well as the gems folder itself) before reinstalling, but that didn't help. I've been able to install mongrel and win32-service on other windows machines before, so it must be something about my environment, but I can't figure out what. When I say I have a "clean" machine, I mean a fresh install of WinXP w/SP2, plus the Ruby OCI, plus the subversion client. But that's really all I've done to the image. Any ideas? Thanks! Jeff