Version 0.2.0 has been released for the RubyPhone CTI project. The
project can either be accessed via the RAA
(http://raa.ruby-lang.org/project/rubyphone/) or via the RubyForge
project page (http://tsapi.rubyforge.org). RubyPhone provides a CTI
library that allows a developer to work with their PBX using Ruby. This
new release includes sample code for enabling caller ID screen pops
into Outlook using OLE automation. From there Outlook displays a
corresponding contact record if a match is found.

Feel free to check it out if you are interested in this area of
software development. Thanks!